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Second Spring Digital Inc. (“Company”, “we”, “us”, or “our”) is committed to protecting the privacy of the individuals and organizations who use our services through the website https://www.clinicglide.com(“Website”) and associated software applications (collectively, the “Service”).
Effective Date: March 28, 2025
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information. It applies only to users located in Canada, where our Service is currently offered.
- Account: A unique account created for You to access our Service.
- Personal Data: Any information that relates to an identified or identifiable individual.
- Service Provider: Any natural or legal person who processes data on behalf of the Company.
- Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
This Privacy Policy applies to all personal information collected through the Service by the Company.
It does not apply to information you collect and store using our platform — such as information about your patients, staff, or other end users. You are responsible for managing that information in accordance with your own privacy policies and applicable laws.
You do. As a healthcare organization or provider using our platform, you remain the custodian and controller of the information you enter into the system. We act only as a service provider or data processor on your behalf.
- Account Information – name, email address, clinic or business name, and login credentials.
- Billing Information – billing contact, billing address, and payment details.
- Usage Data – log data, browser type, IP address, access times, and pages viewed.
- Cookies and Tracking Data – data collected through cookies and similar technologies.
- Support or Contact Info – when you reach out for help or submit feedback.
We do not collect or access any patient data you store on the platform unless you explicitly request assistance and grant us access for support or troubleshooting purposes.
We use cookies and similar tracking technologies to track activity on our Service and store certain information. These technologies may include:
- Essential cookies necessary for the functioning of the Service
- Functional cookies to remember user preferences
- Analytics cookies to understand how users interact with our Service
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our Service may not function properly.
We process your personal data based on one or more of the following legal bases:
- Your consent
- The performance of a contract
- Compliance with a legal obligation
- Our legitimate interests, provided that these do not override your rights and freedoms
- Provide, maintain, and improve the Service
- Authenticate access to the Service
- Communicate with you about your account or the Service
- Respond to inquiries and provide support
- Process billing and manage subscriptions
- Improve user experience and troubleshoot technical issues
We implement industry-standard security safeguards including:
- Data encryption in transit and at rest
- Role-based access controls
- Secure Canadian data hosting providers
- Regular backups and monitoring
No system can guarantee absolute security, but we take reasonable steps to ensure your data is safe and protected.
All data is stored and processed within Canada. We do not store data in the United States or any other jurisdiction. Our infrastructure partners are located in Canada and comply with Canadian data protection laws.
You may update your account details at anytime by logging into your account. If you close your account, we will delete or anonymize your data, subject to any legal obligations we may have to retain certain records.
We do not sell, rent, or trade your information.
We may share your information only in the following situations:
- With trusted third-party service providers who assist in operating our Service (e.g., payment processors, cloud hosting)
- If required by law, court order, or government request
- To investigate potential violations of our Terms or legal rights
- With your consent, for a specific purpose
Our Service is intended for use only within Canada, and we do not transfer personal data outside of Canada. If international data transfer becomes necessary in the future, we will ensure adequate safeguards are in place.
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information
- Withdraw consent at any time where processing is based on consent
To exercise these rights, please contact us at support@secondspring.co.
We retain your data only as long as necessary to provide the Service or as required by law. Backups may persist fora limited time even after deletion to ensure data recoverability.
The Service is intended for users who are18 years of age or older. We do not knowingly collect personal information from children.
If you are a healthcare provider or clinic, you are responsible for:
- Obtaining appropriate patient or staff consent to collect and store personal data using our platform
- Managing access to the data you store
- Complying with all applicable provincial and federal privacy laws
We recommend that you maintain your own internal privacy policy and procedures for handling patient or practitioner data.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or through the Service. The updated version will always be posted on our website with the latest effective date.
If you have any questions about this Privacy Policy or our data practices, please contact:
Second Spring Digital Inc.
45 Loddington St., Fredericton, NB, CanadaE3C 2S3
Email: support@secondspring.co